Privacy Policy

Privacy Policy

Gomblingo’s privacy policy covers personal confidentiality regarding the information you provide to us. Your name, address, phone numbers, email address, identification information, and banking information are what we refer to as personal confidentiality.

Acceptance of Privacy Policy
When you access this website, you accept the Terms and Agreement of our Privacy Policy, contractually.

Telephone Calls
All phone calls to our Customer Contact Centers are used for customer training and security purposes and can be recorded. This is a part of our policy to serve you better.

Collection and Use of Information
Gomblingo may choose at any point to collect personal and confidential information, from the moment that you accept the Terms and Agreement of our Privacy Policy onward. Should you choose to use our products or other business services from Gomblingo partners, Gomblingo can use this information. The purpose of collecting this information is not used for harmful purposes but rather as statistical information to help us improve our service.

Use of Cookies
Gomblingo may use cookies as a form of collecting information. This can be done through our web server with the sole purpose to maintain your privacy and security.

Information Disclosure
Your personal and confidential information will never be sold or rented to anyone. The only circumstance that your information will be disclosed to other companies is only when:

・ Once you consent to our Terms and Agreement of our Privacy Policy.
・ It is imperative that we disclose your information due to a request you have made.
・ For statistical purposes, this will be under a privacy policy.
・ In response to any court orders, legal process, or subpoenas.
・ If you have abused your actions on Gomblingo’s website.

Information Storage
Gomblingo considers your confidential information of the uttermost importance; Gomblingo protects this information as securely as possible. Information can be disclosed only with companies affiliated with Gomblingo. Gomblingomay rely on credit reference agencies to perform research in order to prevent fraud, vouch for your age, and prevent identity theft and money laundering. This is done for your benefit and safety. In the research and prevention of this, we may disclose this information to second- or third-party agencies.

Your Privacy Rights – Right to access to your information
1. You have a right to access the personal data we hold in our records. Depending on the Subject Access Request (SAR) you send to us, we will:

・ Confirm that data about you is being processed, and/or
・ Provide you with a copy of your personal data undergoing processing, and/or
・ Provide you with supplementary information, such as information on appropriate safeguards in place when transferring data.

We may decide not to comply with your request for information if we feel that your request goes beyond your right to request access to information.

2. Right to be forgotten or Right of Erasure: You may at any time request us to erase all of your data. Obviously enough, this will however bring about a situation wherein we will no longer be able to provide you with the service we promised you. Furthermore, we will only be able to comply with your request if we do not have a legal obligation to actually retain that specific data, such as in the case of certain data pertaining to self-excluded players. Any such requests should be submitted to [email protected]

3. Rectification and erasure: Though we strive to ensure that your data is up-to-date all of the time, there may be situations wherein we fail to do so – for instance, if such information is not provided to us. In that respect, Gomblingo takes no responsibility or liability for the accuracy or correctness of the data provided. Nevertheless, you may, at any time, request us to correct any inaccuracies. We will respond to your request for rectification within a maximum of one month period.

4. Restriction of processing: You may, at any time, submit a request to restrict the processing of your data.

5. Right to Data Portability: Upon your request, we shall:

・ Forward to you the personal data which we have received from you, in a structured, commonly used and machine-readable format; and
・ Transmit those to a data controller which you specify, where it is technically feasible for us to do so.

Such requests will be adhered to without undue delay and in any event within one month of receipt of the request.

6. Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data that concerns you. You have the right to request that the processing of your personal data is limited. We will accede to your request, unless we feel that we have compelling grounds not to do so, which grounds override your interests and right, or if we feel that such an approach needs to be adopted for us to be able to defend our legal claims.

7. Right to opt out of having your information used for marketing:
You have the right to withdraw your consent of having your information used for direct marketing at any time. This may be done by sending an email to our Customer Support ([email protected]) or by clicking on the ‘unsubscribe’ option provided in each marketing email you receive.

If we decide that we have a valid reason not to comply with any of your requests which are based on any of the above rights, we will inform you that we will not accede to your request. In such circumstances, as per Article 77 of the General Data Protection (GDPR) (Regulation (EU) 2016/679) you will always be able to lodge a complaint with the relevant authorities.

Contact Us
Should you have further questions or concerns about these matters, please refer to our “24/7 support” page. Our staff will be more than glad to assist you further.

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